September 29, 2023


Only Automotive

Southwest Sued For Flight Refunds After Vacation Journey Meltdown

2 min read

Image for article titled Customer Sues Southwest for Lack of Flight Refunds After Holiday Travel Meltdown

Picture: David Zalubowski (AP)

The primary of what’s positive to change into many lawsuits has been filed towards Southwest Airways. The suit, is a proposed class motion go well with, alleging the airline isn’t providing refunds for flights canceled throughout final month’s climate and vacation journey, Reuters experiences.

This go well with is the results of the mess that winter storms within the jap a part of the U.S. brought on. Southwest canceled over 70 % of their flights the day after Christmas. Ultimately, over 15,000 flights had been canceled due to the storms. It was so unhealthy that Transportation Secretary Buttigieg sent a letter to Southwest CEO Bob Jordan calling the cancellations unacceptable and reminding him that federal legislation requires that they refund clients in a well timed method.

One of many hundreds of shoppers affected by the flight cancellations simply over every week in the past is Eric Capdeville, who filed the well timed go well with with the New Orleans federal court docket. Capdeville was flying along with his daughter from New Orleans to Portland, Oregon, when their flight was canceled on December 27 and like hundreds of different Southwest clients, the 2 had been unable to guide one other flight.

Capdeville’s lawyer claims Southwest is in breach of contract by not providing refunds for the canceled flights, including that Capdeville and his daughter had been solely supplied a credit score. The case appears to be like to hunt damages for Capdeville and some other passengers whose flights had been canceled on and after December 24 that didn’t obtain a refund.

Whereas Southwest has acknowledged it will offer refunds, it additionally added that these refunds might take a number of weeks, and requires you to fill out this form that goes, someplace, for a hopeful refund. Southwest’s personal cancellation policy says a passenger is owed a refund over a canceled flight. Nonetheless, federal legislation relating to flight cancellations on account of climate is a legal gray area. Whereas DOT is investigating the cancellations, there’s the likelihood that Southwest is discovered to not be at fault for the canceled flights.

However Southwest appears unbothered by the go well with. In an announcement to Reuters the airline didn’t even touch upon the go well with, as an alternative saying that the airline is at the moment engaged on getting refunds to clients.

… a number of excessive precedence efforts underway to do proper by our clients, together with processing refunds from canceled flights, and reimbursing clients for bills incurred because of the irregular operations.

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